Customer Support
Shire provide comprehensive support for all its software products.
Our Help Line provides a first port of call
for any questions that you may have regarding Shire software, covering such
topics as:
- Installation of the software
- How to use the software
- Diagnosis and resolution of reported problems
The service is freely available to all customers who:
- Are evaluating Shire software, prior to purchase
- Have recently purchased the software and have registered for free start-up support
- Have a current Support Agreement
Even if you do not qualify for full support, we can still help you. However, we reserve the right to restrict or make a charge for this service.
In addition to our Help Line we are able to supply a comprehensive range of support services
The Help Line operates from 08:30 to 16:30 (UK time), Monday to Friday (excluding UK public holidays).
You can reach us by:
- Telephone on +44 (0)23 8023 0656. Voicemail operates outside the normal opening hours.
- Fax on +44 (0)23 8022 8475.
- Email support@shiresystems.co.uk
- Using the support request form